At Spiky Cabs (spikycabs.com), we are committed to protecting your privacy and ensuring that your personal information is handled in a secure and responsible manner. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.
By using our website and services, you agree to the collection and use of your information in accordance with this policy.
1. Information We Collect
We may collect the following types of information when you use our services or visit spikycabs.com:
- Personal Information: This includes your name, email address, phone number, payment details, and booking information.
- Non-Personal Information: This includes data such as your IP address, browser type, device information, and usage statistics collected automatically as you interact with our website.
- Cookies: We use cookies to enhance your experience on our site, personalize content, and analyze site traffic. Cookies help us remember your preferences and improve your user experience.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: To process your bookings, provide transportation services, and confirm your reservation.
- Customer Support: To respond to your inquiries, requests, or feedback.
- Communication: To send you booking confirmations, promotional offers, updates, or important notices related to our services.
- Improving Our Services: To analyze trends and improve our website, services, and user experience.
- Security: To monitor and ensure the security of our services and prevent fraudulent activity.
3. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist in providing our services, such as payment processors, customer support, and marketing platforms. These service providers are contractually obligated to keep your information confidential and use it only for the purposes of providing services on our behalf.
- Legal Compliance: We may disclose your information when required by law or to comply with a legal process, such as a court order or government investigation.
4. Data Security
We take the security of your personal information seriously. We implement reasonable security measures to protect your data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
- Access and Update: You have the right to access, update, or correct your personal information. You can do so by logging into your account or contacting us directly.
- Opt-Out: You can choose to opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or by contacting us directly.
- Cookie Preferences: You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of some parts of our website.
6. Third-Party Links
Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies before providing any personal information.
7. Children's Privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information.
8. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at: